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Library Support Center

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The SUNY Library Support Center (SLSC) was established to provide first level support and[Animated image of a network circuit] fielding of service calls for each of the libraries that complete and execute a Participating Library Agreement. The 1997 amendment to the SUNY/DRA contract now establishes DRA/MultiLIS as the provider of software support. See the support Q@A for more information on this change. A significant number of MultiLIS software support resources are available via the links listed above.

In addition, the SLSC provides the following services:

  • Distribution of software to all Participating Libraries

  • Verify readiness of each Participating Libray for the software

  • Provide pre-implementation consultation

  • Provide implementation of software

  • Provide installation of software and exceptional hardware

  • Provide assistance in data conversion

  • Maintain all required records for license, maintenance, and support

  • Provide for assistance in acceptance testing

  • Provide and maintain appropriate reports to Participating Libraries

  • Inform MultiLIS regularly of campus readiness, status of retrospective conversion and barcoding projects, and other pertinent information

  • Call the MultiLIS Hotline
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